ELMA AI by Focusteck
About ELMA
ELMA AI is a SaaS application by Focusteck that lets businesses create their own AI receptionist to answer phone calls, handle website chat and voice conversations, and book appointments on connected calendars.
ELMA AI is operated by Focusteck and is available at callelma.com.
What ELMA does
A business owner signs in to ELMA and configures a voice agent: its greeting, business hours, and knowledge base. Once published, that agent answers inbound phone calls, handles live voice or chat conversations from the business’s website, takes messages, and books appointments for customers.
ELMA is especially useful for salons and beauty businesses that need reliable front-desk coverage across phone and website chat, so appointments keep booking even when the team is busy.
How ELMA uses Google user data
When a business chooses to connect Google Calendar, ELMA requests Google Calendar access for one purpose only: to check that business’s availability and create the appointment events a customer books during a call or chat conversation. Calendar access is never used for any other feature.
ELMA’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, do not use it for advertising, and do not use it to train independent AI or machine learning models unrelated to providing ELMA features.
Who uses ELMA
ELMA is intended for business owners and teams who want automated front-desk coverage across phone, chat, and web widget conversations, then review the resulting messages and appointments in one place.