Question 1

What is ELMA?

Accepted Answer

ELMA is a 24/7 AI receptionist for salons in California, Canada, and beyond. Answer every call and website chat, book appointments live, and never miss another booking.

sales@callelma.com +1 (888) 299 7707

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Question 2

Is ELMA an AI receptionist for salons in California and Canada?

Accepted Answer

Yes. ELMA is built for hair salons, spas, and barbershops — with a focus on busy markets in California and across Canada — and also works for other appointment-based businesses that need a virtual front desk.

Question 3

How does setup work for a salon?

Accepted Answer

Add your greeting, voice, services, and FAQs, connect Google Calendar or Outlook, test a booking in the Playground, then publish. Most salons configure the basics in under 10 minutes and go live in under 30 — no coding required.

Question 4

Can ELMA book cuts, color, and other salon services?

Accepted Answer

Yes. Teach ELMA your service menu and timing rules. It checks live availability, books the right appointment type, and confirms details while the client is still on the call or chat.

Question 5

Does ELMA provide after-hours salon phone answering?

Accepted Answer

Yes. ELMA answers nights, weekends, and holidays so Instagram and Google leads never hit voicemail. It can book appointments or take messages until your team is back.

Question 6

Can it handle cancellations and last-minute reschedules?

Accepted Answer

Yes. Clients can reschedule or cancel through ELMA, and your connected calendar updates so the chair opens up for someone else.

Question 7

Which languages does ELMA support?

Accepted Answer

ELMA supports English, Spanish, Arabic, Urdu, French, and Mandarin. Arabic and Urdu render with right-to-left text. French and English support is especially useful for Canadian salons; Spanish and English for many California neighborhoods.

Question 8

Which calendars can I connect?

Accepted Answer

ELMA connects to Google Calendar and Microsoft Outlook. The AI checks availability and books appointments directly on the calendar you already use.

Question 9

What happens when I reach my voice minute limit?

Accepted Answer

Paid plans continue with overage instead of cutting service mid-month — rates are shown on each plan. The free trial ends when its included minutes are used; you are not charged until you upgrade.

Question 10

Can ELMA hand off to a stylist or owner?

Accepted Answer

Yes. On Growth and above, ELMA can transfer to a person during business hours when a conversation needs a human touch.

Question 11

Can non-salon businesses use ELMA?

Accepted Answer

Yes. While ELMA is optimized for salons and beauty businesses, any appointment-based team that needs AI phone answering, website chat booking, and calendar sync can use it.

Question 12

What’s included in the free trial?

Accepted Answer

You get included call/chat minutes with no countdown clock — the trial ends when minutes are used. You are not charged until you actively upgrade to a paid plan.

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